Our Policies and FAQ's

Welcome to The Lovely Wall Company.
We make the world more beautiful, one wall at a time.

We design and produce wall decals right here in our studio in Oklahoma City. We pride ourselves on original design and high quality products. We only use the best vinyl's, Inks, and equipment to give you the highest quality product.
Inquiries and Questions - 
Please feel free to email us with any questions or concerns you may have.  Please note due to high volume of inquiries it does take us 2-3 business days to respond but we will get back to you!
Production Time and Shipping -
Your order will be shipped within 3-5 business days from the day of purchase. We will send a shipping confirmation once sent. We make everything to order, so we need enough time to get your order just right! If you need it shipped sooner, please let us know and we will see what we can do!

When shipping overseas, customs can delay packages by up to 6 weeks. Please note that The Lovely Wall Co., is not responsible for any customs fees that are incurred for packages. If a package is delivered and states so on the tracking but for some reason you did not receive the package we are not responsible for these lost items.

All orders are sent via standard mail, unless noted otherwise. Notify the seller prior to making the purchase, if priority or first class mail is preferred.

If the shipping address is different from the address provided through the method of payment or PayPal, please contact the seller prior to payment. If the biling/shipping and PayPal addresses are different, and no special instruction has been provided, The Lovely Wall Company will send the order to the address provided.
Refunds Policy
If you are not 100% happy with your order, you can return your order for 100% store credit or exchange with in a year of your original purchase. A purchase is only eligible for ONE exchange. All returns or exchanges must be unused and in original condition.
Color Chart

How do I return my item I would like to exchange?

Please send us an email stating that you would like to exchang your purchase and we will gladly help you through the process. We do require that customers pay for the postage to return the decals.  

I have damaged a piece of my decal while installing, can you replace it?

We will replce the damaged piece at a 50% discount off of the original price. The customer will be responsible for the shipping costs to send replacement pieces.

My decals and/or wall paper fell down off of the wall, what do I do?

Usually, the main reasons for the decals falling off would be due to the wall being textured and/or having flat paint. We do warn against this in our listings and we are not responsible for this issue.  We will require a photo of the wall to determine what the issue is.  If we find that the wall surface it the issue for the above reasons, We will not replace the decals or refund the purchase price for this issue.  
My wall was damaged from the decals, are you responsible?
Unfortunately, sometimes this can happen.  there is no way for us to know what type of surface the decals will be used on and cannot know the condition of your surface.  We are not responsible for damage.  Please note this rarely ever happens.
We include a hard copy of installation directions with the decals. If you have any questions, please message us and we will be more than happy to help you. Also, see below!  

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